Frequently Asked Questions

You are charged for your product upon order of your items.

Ugh - that’s not what we like to hear but just get in touch and we will make it right!

Please contact us here and give us as much information as possible about what’s happened including your order number, any images/photos you have and how we can make it right for you

We will accept returns of current merchandise in its original condition and original packaging within 30 days of receipt unless otherwise noted. If the item and packaging is not in it's original condition, we will contact you letting you know that we cannot accept your return.

We're sorry, but there are items we cannot accept returns for:
  · Discounted merchandise (all sale items are final sale)
  · Pierced earrings (due to hygiene reasons)
  · Body piercing jewelry (due to hygiene reasons)
  · Intimate apparel (due to hygiene reasons)
  · Customized products
  · Gift Sets (when stated as final sale)

Most orders ship within 1-3 business days.

Please Note: Shipping service days are approximate however, not guaranteed due to current carrier volume(s).

Please Note: If your package is returned to us due to an incorrect, invalid or incomplete shipping address it will be processed as a return and a refund issued. We're sorry, but shipping and handling charges will not be refunded. We appreciate your understanding.

International import taxes are the responsibility of the customer and are payable upon receipt of the order. All International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient.

Please Contact Us